According to the latest statistics available from the Bureau of the Census, there are 9.7 million people in the United States (equal to 5% of the total population) who have difficulty seeing the words and letters in ordinary newsprint. Another 10.9 million people, or nearly 6% of the total population, have difficulty hearing what is said in an ordinary conversation with another person.

It is the policy of Bank on Seattle-King County and the City of Seattle that information and services be designed to be accessible to people with disabilities.