Financial Education, Counseling and Navigation Providers

Seattle City Light and Seattle Public Utilities

Unpaid federal workers can wait to pay city utility bills, Seattle mayor says,
by Daniel Demay, January 22, 2019, SEATTLEPI.COM /

American Financial Solutions (AFS)

AFS has put together a list of tips for assisting federal employees affected by the government shutdown.  Learn more here>

Washington Financial Institutions Assisting Federal Employees Affected by Government Shutdown

If your bank or credit union is not listed, that doesn’t mean they aren’t offering assistance.

Contact your bank or credit union right away to let them know you have been impacted by the shutdown.

American Bankers Association has a comprehensive list of some of the banks offering assistance.  Learn more>

Banner Bank
Banner Bank encourages its customers impacted by the government shutdown to call 800-272-9933 to speak to a representative. Learn more>

If you are a BECU member impacted by the government shutdown and would like more information, call 800-233-2328 to speak to a representative. Learn more>

Cashmere Valley Bank
Cashmere Valley Bank is offering a free payroll advance program for federal workers.  Learn more>

Chase encourages its customers who are employees of or do business with, a U.S. federal agency and whose income is affected by the shutdown call the special care line at 888-356-0023. Learn more>

Coast Guard Mutual Assistance (CGMA)
CGMA is providing financial lapse assistance to all Coast Guard Personnel, military, and civilian.  Learn more>

First Federal
First Federal is offering a Government Shutdown Assistance Program to eligible First Federal loan customers. Learn more>

Heritage Bank
Heritage Bank encourages customers who are in need of financial assistance to call their Customer Service Center at 800-455-6126, M-F 7:30 am to 6:00 pm and Sat 9:00 am to 1:00 pm, or visit your local branch.

Key Bank
Key Bank has a borrower’s assistance program in place to help customers encountering financial problems. This includes federal employees hurt by the shutdown.  Learn more>

Kitsap Bank
Kitsap Bank encourages customers who are facing hardship because of the government shutdown, to contact their local Kitsap Banker about options available.  Learn more>

North Coast Credit Union
North Coast Credit Union has a number of resources for their members affected by the government shutdown, but one of the most important actions they are encouraging members to do is to contact Member Service Contact Center at 1-800-696-8830 or come into a neighborhood branch to find out what resources and solutions will be most beneficial. Learn more>

O Bee Credit Union 
O Bee Credit Union is offering several options for members directly and indirectly affected by the Federal Government Shutdown.  Learn more>

Peninsula Credit Union
If you are a Peninsula Credit Union member impacted by the government shutdown and would like more information and services available,  call 800-426-1604 to speak to a representative. Learn more>

Union Bank
Union Bank encourages their clients impacted by the Partial U.S. Federal Government Shutdown to contact them at 877-278-4609 to discuss programs available to provide assistance.  Learn more>

U.S. Bank
Customers are encouraged to contact US Bank’s designated federal government shutdown line at 877-760-6046 to learn more about their new quick loan product and other customer assistance programs that may be available, including mortgage relief options. Learn more>

Wells Fargo
Customers are encouraged to call 1-800-TO-WELLS or at the number on their credit card, debit card or statement.  Learn more>

Washington Federal
Washington Federal is offering Federal government employees, whether you’re currently a client or would like to be one help. Learn more about their Government Employee Quick Loan here>

Financial Counseling/Coaching (Resource Navigators)

  • American Financial Solutions
    Learn more>
  • United Way Benefits Hub
    Online scheduling for appointments at 5 convenient locations.  Schedule an appointment here>
    If you can’t find available times call 206-461-4536 or email  Learn more>
  • Clearpoint Credit Counseling Solutions
    Learn more>
  • El Centro de la Raza
    Call 206-957-4634 or email
    Learn more>
  • Hopelink Financial Capability Program
  • NW Access Fund – Financial Coaching for Individuals with Disabilities
    Call 206-328-5116
    Learn more>
  • Solid Ground – Financial Fitness Boot Camp
    Learn more>
  • Sound Outreach 
    Learn more>
  • YWCA Economic Resilience Initiative
    Learn more>
  • AFCPE (Association for Counseling and Planning Education)
    Find an AFC (Accredited Financial Counselor) in Washington here>
  • CFPB Tele-Coaching.  FREE professional financial tele-coaching is an initiative of the Consumer Financial Protection Bureau (CFPB) which is managed through a contract with the Armed Forces Services Corporation (AFSC). Financial coaching sessions are now available via phone as well as in-person.  To talk to a coach, call 1-844-90-GOALS.  Learn more>
  • Consumer Financial Protection Bureau: Get a Handle on Debt Boot Camp
    The 21-day course Get a Handle on Debt Boot Camp  begins next month. It’s designed to help you and/or your clients set financial goals, handle money emergencies, cut down on stress from mounting bills, and build your finances to where you want them to be.You can expect to receive two to three emails every week with tools and activities that will help you work on your debt.

Financial Counseling for Veterans

Charles H. Woods Jr., CFPB Financial Coach
WorkSource Affiliate North Seattle
9600 College Way N., Seattle, WA 98103 or
Office:  206.934.6142 / Cell:  425.269.6444

Chris Lilley, CFPB Financial Coach
9881 Bridgeport Way SW, Lakewood WA 98499
Office: 253-777-0556 / Cell: 253-341-8134

FDIC: Money Smart – A Financial Education Program

Money Smart is a comprehensive financial education curriculum designed to help low and moderate income individuals outside the financial mainstream enhance their financial skills and create positive banking relationships.  Learn more>

  • Money Smart for Adults
  • Money Smart for Young People
  • Money Smart for Young Adults
  • Money Smart for Small Business
  • Computer Based Instruction
  • MP3
  • Train-the-Trainer

FDIC Youth Banking Resource Center

Learn about strategies to enhance youth financial education efforts with an opportunity to open a savings account. Learn more>

FDIC Youth Employment Resource Center

Explore this site to learn about the FDIC’s resources that support financial education and access to safe, affordable insured accounts for youth participating in employment programs. In particular, FDIC’s Money Smart curricula can help meet the Workforce Innovation and Opportunity Act (WIOA []) financial literacy element. Learn more>

FDIC Learning Bank

The FDIC created the Learning Bank – to provide information about using money wisely, how banks work, and the differences between types of bank accounts and loans. You’re never too young to create smart financial habits that will help you manage your money!  Learn more>

FDIC Highlights New Resources for Bank Customers on Precautions When Using Computers and the Internet

As part of an ongoing effort to highlight safe online banking strategies, the FDIC released two new cybersecurity brochures aimed at consumers and business customers of financial institutions. The brochures include tips to help users protect and maintain their computer systems and data. In addition to expanded cybersecurity information available online, the FDIC also released a special edition of the quarterly newsletter FDIC Consumer News featuring precautions consumers can take at home and when banking remotely using laptops, desktops, smartphones, and other mobile devices.

For more information about the FDIC’s educational programs and services for consumers, including a toll-free call center, free videos and brochures, FDIC Consumer News, and the Money Smart financial education curriculum (one version for adults and one for young adults), start at or call 1-877-ASK-FDIC (1-877-275-3342).  Read the press release>

Money Talks

Washington State Department of Financial Institutions
Financial education news, resources and updates. Learn more>

Financial Education:  Learn in Person

Financial Education Providers offer one-on-one financial education, free classes and workshops to help you learn about managing your finances.  You can find a schedule of upcoming classes and workshops being offered on the Financial Education Calendar.

Financial Beginnings
Financial Beginnings offers financial education programs for youth in both English and Spanish. Each program provides age-specific curriculum and teaches youth how to adeptly navigate banking, credit and insurance industries; actively participate in these industries; and responsibly manage their personal finances.  Learn more>

Goodwill Olympics & Rainier Region
Goodwill Olympics & Rainier Region offers a free course in money management designed to build personal financial stability and independence.  Learn more>

Hopelink – Financial Education Classes 
Hopelink is dedicated to ensuring that our community is educated in matters of personal money management, budgeting, credit, debt, and consumer protection within the banking industry. If you are ready to deepen your current skills and knowledge of money management, then Hopelink has some great resources for you.  Learn more>

YWCA – Financial Education Classes

Money Mechanics offers Free financial workshops for anyone who feels like their finances could use a ‘tune-up’, and specifically for anyone who is unemployed, currently or recently homeless, or just tired of getting their tax refund and weeks later wondering, “just where did  that money go”?   If this sounds familiar, “this wrench” will ”loosen” new ideas , create awareness. Learn more>

Food, child care provided free on site!  Transportation assistance is available.

Classes will focus on:
•  Unmasking the mysteries of credit
•  Debt management
•  Budgeting and banking
•  Goal setting
•  Saving and investing

For more information or to register, contact Constance at (206) 496-9028, (425) 264-1416 and/or email:

Financial Education: Learn Online

Online tutorials are a convenient way to learn how to manage your finances.

American Financial Solutions (AFS)
AFS has created eight powerful personal finance courses that you can take online for free. Investing in Yourself is a series of programs that teach the essentials of smart money management including, debt management, credit card debt management, budgeting and investing.

Most classes take just 30 minutes and can be taken in any order. They are followed by a 10-question quiz to test your understanding. If you register and successfully complete these courses, you will receive a certificate which you may send to the credit bureaus to add to your credit report file.  Learn more>

Bank of America: Better Money Habits. Build your financial know-how with free tools and information to help you make more confident decisions. It’s a simple way of getting real, practical knowledge, brought to you by Bank of America in partnership with Khan Academy. Learn more>

BECU: Getting Help Making Informed Financial Decisions.  BECU provides timely information and valuable resources about financial wellness, and opportunities to advance education. Find information here on scholarships and grants, along with financial articles, free seminars, and webcasts.  Learn more>

ClearPoint Credit Counseling Solutions: Resource Center. ClearPoint U offers FREE courses on financial topics.  Additional resources include money management articles, interactive tools and calculators and Money ebooks. Learn more>

KeyBank: How are you doing financially?  Get your Financial Wellness Score to find out.
KeyBank has teamed up with HelloWallet to help you on your financial journey.
– Understand where you are today
– Take action, one step at a time
– Build healthy financial habits
– Monitor regularly
– Celebrate each success

Learn more>

U.S. Bank: Financial Genius. U.S. Bank’s financial capability programs and curriculum reflects their commitment to empower individuals  with financial education throughout every stage of life.  Learn more>