Community Resources

Emergency Assistance and Government Benefits

Seattle City Light and Seattle Public Utilities

Unpaid federal workers can wait to pay city utility bills, Seattle mayor says,
by Daniel Demay, January 22, 2019, SEATTLEPI.COM /

American Financial Solutions (AFS)

AFS has put together a list of tips for assisting federal employees affected by the government shutdown.  Learn more here>

Washington Financial Institutions Assisting Federal Employees Affected by Government Shutdown

If your bank or credit union is not listed, that doesn’t mean they aren’t offering assistance.

Contact your bank or credit union right away to let them know you have been impacted by the shutdown.

American Bankers Association has a comprehensive list of some of the banks offering assistance.  Learn more>

Banner Bank
Banner Bank encourages its customers impacted by the government shutdown to call 800-272-9933 to speak to a representative. Learn more>

If you are a BECU member impacted by the government shutdown and would like more information, call 800-233-2328 to speak to a representative. Learn more>

Cashmere Valley Bank
Cashmere Valley Bank is offering a free payroll advance program for federal workers.  Learn more>

Chase encourages its customers who are employees of or do business with, a U.S. federal agency and whose income is affected by the shutdown call the special care line at 888-356-0023. Learn more>

Coast Guard Mutual Assistance (CGMA)
CGMA is providing financial lapse assistance to all Coast Guard Personnel, military, and civilian.  Learn more>

First Federal
First Federal is offering a Government Shutdown Assistance Program to eligible First Federal loan customers. Learn more>

Heritage Bank
Heritage Bank encourages customers who are in need of financial assistance to call their Customer Service Center at 800-455-6126, M-F 7:30 am to 6:00 pm and Sat 9:00 am to 1:00 pm, or visit your local branch.

Key Bank
Key Bank has a borrower’s assistance program in place to help customers encountering financial problems. This includes federal employees hurt by the shutdown.  Learn more>

Kitsap Bank
Kitsap Bank encourages customers who are facing hardship because of the government shutdown, to contact their local Kitsap Banker about options available.  Learn more>

North Coast Credit Union
North Coast Credit Union has a number of resources for their members affected by the government shutdown, but one of the most important actions they are encouraging members to do is to contact Member Service Contact Center at 1-800-696-8830 or come into a neighborhood branch to find out what resources and solutions will be most beneficial. Learn more>

O Bee Credit Union 
O Bee Credit Union is offering several options for members directly and indirectly affected by the Federal Government Shutdown.  Learn more>

Peninsula Credit Union
If you are a Peninsula Credit Union member impacted by the government shutdown and would like more information and services available,  call 800-426-1604 to speak to a representative. Learn more>

U.S. Bank
Customers are encouraged to contact US Bank’s designated federal government shutdown line at 877-760-6046 to learn more about their new quick loan product and other customer assistance programs that may be available, including mortgage relief options. Learn more>

Wells Fargo
Customers are encouraged to call 1-800-TO-WELLS or at the number on their credit card, debit card or statement.  Learn more>

Washington Federal
Washington Federal is offering Federal government employees, whether you’re currently a client or would like to be one help. Learn more about their Government Employee Quick Loan here>

American Red Cross

The American Red Cross Disaster Recovery Guides will help you start the process of recovering your family’s physical, emotional and financial well-being.  If you need immediate assistance, contact your local Red Cross chapter.  Learn more>

Department of Neighborhoods

Seattle Department of Neighborhoods works to bring government closer to the residents of Seattle by engaging them in civic participation; helping them become empowered to make positive contributions to their communities; and by involving more of Seattle’s underrepresented residents, including communities of color and immigrants, in civic discourse and opportunities.

The department has seven programs and services to encourage community engagement: Historic Preservation, Neighborhood Matching Fund, P-Patch Community Gardening Program, Neighborhood District Coordinators, Outreach and Engagement, Major Institutions and Schools, and People’s Academy for Community Engagement.  Learn more>

Emerald City Resource Guide

This printed, accessible resource guide directs people to the meals, shelter, healthcare and other services needed.  Click on the link here for a PDF of the guide –  PDF of the Emerald City Resource Guide Nov. 2018

Emergency Cash Assistance

If your family has an emergency and you need a one-time cash payment to obtain or keep safe housing or utilities, you may be eligible for the Additional Requirements for Emergent Needs (AREN).

Food Stamps

Basic Food, the state’s food stamp program, helps people in Washington make ends meet by providing monthly benefits to buy food. Participating in Basic Food also has other benefits.

To learn more or to apply for food assistance, call 877-501-2233. Learn more>


King County Metro is offers reduced transit fare to make public transportation more affordable.  Learn more>

South King County Asset Map

Curious about where to go for help in your community?  Seattle Jobs Initiative and OneAmerica have partnered to create a map of vital resources like child care, education/literacy, ESL, immigration assistance, and employment training and assistance in south King County.  Explore your community here>

TANF and Support Services

Temporary Assistance for Needy Families (TANF) provides temporary cash, food, and medical help for families in need. Some families participate in the WorkFirst Program. The WorkFirst Program helps participants find and keep jobs. Learn more>

Persons who are caring for a relative’s child, are legal guardians, or are acting in the place of a parent are also able to apply for TANF benefits on behalf of these children through the Non-Needy Relative, In Loco Parentis and Legal Guardian ProgramLearn more>

Washington Connection

Washington Connection is a free website that helps people learn about and apply for public benefits and programs available to people who live in Washington State.  It is easy to use, and the best way to find out what programs might be available for a specific individual or family is to visit the website. Learn more>

Washington Law Help

At Washington LawHelp you will find general information, self-help packets, and resources to assist you with public benefits in Washington state. Learn more>

Find a Financial Counselor

  • American Financial Solutions
    Learn more>
  • United Way Benefits Hub
    Online scheduling for appointments at 5 convenient locations. Schedule an appointment here>
    If you can’t find available times call 206-461-4536 or email
    Learn more>
  • Clearpoint Credit Counseling Solutions
    Learn more>
  • El Centro de la Raza
    Call 206-957-4634 or email
    Learn more>
  • Hopelink Financial Capability Program
  • NW Access Fund – Financial coaching for individuals with disabilities
    Call 206-328-5116
    Learn more>
  • Solid Ground – Financial Fitness Boot Camp
    Learn more>
  • Sound Outreach 
    Learn more>
  • YWCA Economic Resilience Initiative
    Learn more>
  • AFCPE (Association for Counseling and Planning Education)
    Find an AFC (Accredited Financial Counselor) in Washington here>
  • CFPB Tele-Coaching.  FREE professional financial tele-coaching is an initiative of the Consumer Financial Protection Bureau (CFPB) which is managed through a contract with the Armed Forces Services Corporation (AFSC). Financial coaching sessions are now available via phone as well as in-person.  To talk to a coach, call 1-844-90-GOALS. 

Financial Counseling for Veterans

Charles H. Woods Jr., CFPB Financial Coach
WorkSource Affiliate North Seattle
9600 College Way N., Seattle, WA 98103 or
Office:  206.934.6142 / Cell:  425.269.6444

Chris Lilley, CFPB Financial Coach
9881 Bridgeport Way SW, Lakewood WA 98499
Office: 253-777-0556 / Cell: 253-341-8134

Operation Veteran Renewal

St. Vincent de Paul Seattle/King County works with and advocates for Veterans to secure services they may be eligible for.  For more information call their Helpline at 206-767-6449.

Other Community Resources

Get Broadband Internet for $10/month

Did you know that there are four providers in Seattle that offer $10 per month home Internet? The City of Seattle wants everyone who is qualified to take advantage of these discounted opportunities and have produced a public service announcement to let you know what your options are. Learn more>

Recovering from identity theft is easier with a plan.  The Federal Trade Commission offers steps on what to do right away. Learn more>

Need Help? Ask a Librarian

Living Well in Washington Resource Guide is compiled by the State Library to help you live a more rewarding life.  Resources include education and training, affordable care act, finance, and money management and health and wellness.  Learn more>

Need help or have a comment? Use “Ask a Seattle Librarian” by:

King County Public Library System
Classes and Programs – Learn more>

Need a tool? Contact a Tool Library

Help prevent scams aimed at seniors!

The financial education non-profit CENTS has created Senior Money, which is an instructional DVD, companion website, and in-person presentations to teach senior citizens how to spot and avoid all the scams aimed at them.  The video, which features Attorney General Bob Ferguson, has three 35 minute sections: 1) reverse mortgages, 2) scams, and 3) identity theft and estate planning.   Contact Tony Leahy at or 206-267-7017 if you would like a free DVD or in-person presentation at your facility.  The website has the video and additional resources (